Contact The Steam Team in North Austin
Our restoration crews come to you, day or night, anywhere across Austin and the surrounding communities we serve. Call our North Austin restoration line at any hour to get a crew dispatched to your property. You're also welcome at our 9901 Burnet Rd office to drop off insurance paperwork, meet with our team about your claim, or tour our restoration facility. Spanish-speaking staff is available.
Service areas: Austin, Rollingwood, West Lake Hills, Sunset Valley, Bee Cave, Lakeway, Round Rock, Cedar Park, Pflugerville, Buda, Georgetown, Dripping Springs, Leander, and more.
About Our Commercial Restoration Services in Austin
When damage hits a business, the clock runs on payroll, customers, and revenue. Most calls start with one of these:
A burst pipe or sprinkler failure flooding an office suite, storefront, or stockroom
A fire or smoke event that leaves part of the building unsafe to occupy
Storm or wind damage that opens the roof or exterior and lets rain inside
Mold or a persistent odor in a shared space that employees and customers notice
An insurer and a property manager waiting on documentation while operations are on hold
Commercial restoration is the process of stabilizing a business property after water, fire, smoke, mold, or storm damage, removing what can't be saved, drying and cleaning the structure, and returning it to pre-loss condition with as little downtime as possible. It covers emergency response, water extraction, Structural Drying, cleaning and sanitization, and repair and reconstruction, planned around how the business operates.
Get your business running again without coordinating a string of separate contractors. The Steam Team's IICRC-certified technicians take a commercial property through five stages:
Rapid damage assessment. A crew inspects every affected area, documents conditions, and builds a restoration plan around your facility and your operations.
Water extraction and drying. Industrial pumps remove standing water, and commercial dehumidifiers and air movers dry the structure to prevent secondary damage.
Cleaning and sanitization. Debris is removed and surfaces are sanitized, with odors and contaminants addressed so the space is safe for employees and customers.
Structural repairs and reconstruction. Flooring, drywall, and finishes are rebuilt to bring the property back to pre-loss condition.
Final inspection and documentation. Each project is inspected and documented for quality assurance and your insurance claim.
What You Get With Every Commercial Restoration Job
24/7 emergency response, so a crew is dispatched at any hour to limit business interruption
IICRC Certified Firm (Registration #70666), certified in Water Damage Restoration, Applied Structural Drying, and Fire & Smoke Restoration
Commercial-grade drying, dehumidification, and cleaning equipment sized for large spaces
Water, fire, smoke, storm, and mold recovery handled under one process
Claim documentation for insurers, including State Farm, Allstate, USAA, Farmers, and Liberty Mutual
Locally owned and serving Austin since 1983
What Types of Commercial Restoration Does The Steam Team Handle?
The Steam Team handles the damage commercial properties face most often, from a single flooded room to a multi-area loss. That includes water damage and flood cleanup, fire and smoke damage, mold remediation and odor control, storm and wind damage repairs, and sewage cleanup, all planned as one project with a single point of contact.
Commercial water damage restoration, including commercial water damage restoration in Austin
Flood cleanup
Fire and smoke damage restoration, including commercial fire damage restoration
Mold remediation and odor control
Storm and wind damage repairs
Sewage cleanup
Contents cleaning and document recovery
Which Commercial Properties Does The Steam Team Serve?
Restoration is planned around the property, because an office, a restaurant, and a school have different priorities. The Steam Team serves office buildings and corporate campuses, retail stores and shopping centers, hotels and restaurants, schools and universities, medical and healthcare facilities, and warehouses and industrial complexes. For large-footprint facilities, see our warehouse and industrial restoration page.
Does Insurance Cover Commercial Restoration in Austin?
Many commercial property policies cover sudden, accidental damage such as a burst pipe, a sprinkler failure, or a fire, while gradual leaks and flood damage are often excluded or need separate coverage. Business interruption coverage varies by policy, and your adjuster decides coverage. The Steam Team documents conditions, equipment use, and the scope of loss to support your claim with carriers such as State Farm, Allstate, and USAA.
Commercial Property Damage in Austin: What Owners and Managers Should Watch For
Commercial losses grow quickly when damage is found late or handled in pieces. These are the signs and missteps our technicians see most often.
When to Call a Commercial Restoration Professional
Water in a tenant space, stockroom, or common area. Our crews extract it and map where it traveled before it wicks into walls and flooring.
Ceiling tiles that sag or stain. This usually means water is above the ceiling, which we locate with moisture mapping rather than guesswork.
Smoke or soot in rooms the fire never reached. We assess how far residue has spread and document it before cleaning begins.
A musty smell in a shared space. Our technicians treat this as a sign of hidden moisture or early mold growth and check behind surfaces.
Storm damage to the roof or exterior. We stabilize the opening and dry the interior so rain damage does not spread through the building.
Common Mistakes to Avoid
Waiting for a maintenance crew to handle it. Standard maintenance can't dry framing and insulation, so we bring commercial equipment and moisture readings.
Reopening before the structure is dry. Surfaces can feel dry while materials stay wet, so we confirm dryness with meter readings.
Moving inventory and records without a list. Your insurer will want an inventory of what was affected, so we document it first.
Splitting drying, cleanup, and rebuild between companies. Records and scope get lost in the handoffs, so we keep them in one process.
What Our Clients Say
“From the fast emergency response to the quality of their water damage restoration services, everything was handled exceptionally well.”
“I use them a couple times a year for home and used to use them for our office as well and I don’t think we’ve ever had a less than great experience.”
Other Services in Austin
Commercial damage usually involves more than one problem. Here's how the rest of our restoration services can help.
Commercial Water Damage Restoration
Extract water, map hidden moisture, and dry affected areas so your business can reopen without trapped dampness.
Commercial Water Damage Restoration in Austin →
Commercial Fire Damage Restoration
Stabilize the property, remove smoke and soot, and protect recoverable contents and inventory after a commercial fire.
Commercial Fire Damage Restoration in Austin →
Mold Remediation
Remove mold with containment, HEPA filtration, and antimicrobial treatment, and correct the moisture source so it doesn't return.
Mold Remediation in Austin →
Emergency Response
Get a crew on site any hour to stabilize your property after a flood, fire, or large loss before damage spreads.
Emergency Response in Austin →
Contents Pack-Out and Storage
Protect equipment, inventory, and records with careful inventory, packing, and climate-controlled storage while your property is restored.
Contents Pack-Out and Storage in Austin →
Warehouse and Industrial Restoration
Restore large facilities with high-capacity extraction and drying equipment designed for warehouses, plants, and distribution centers.
Warehouse and Industrial Restoration in Austin →
Awards & Certifications
The Steam Team holds the following restoration certifications, licenses, and industry recognition.
Certifications and licenses
IICRC Certified Firm, Registration #70666 — Water Damage Restoration (WRT), Applied Structural Drying (ASD), Fire & Smoke Restoration (FSRT), Applied Microbial Remediation (AMRT), Odor Control (OCT)
Texas Mold Remediation Contractor License (TDLR), #RCO1264
EPA Lead-Safe Certified Firm, License NAT-56770-4
OSHA HAZWOPER Safety Certification
DKI — 10 Year Distinguished Member
Awards
Golden Hammer Award — Water Damage Restoration (2011, 2012, 2020, 2021, 2023, 2024)
Austin American-Statesman "Best of the Best" — Water Damage Restoration Services (2018–2025)
Westlake Business of the Year (2026)
Ratings and memberships
BBB A+ Rating, BBB Accredited Business
Restoration Industry Association (RIA) Member
Building Owners and Managers Association (BOMA) Member
International Facility Management Association (IFMA) Member
What Makes Austin Different for Commercial Restoration
Austin's business base and its creeks both shape how commercial damage happens and how fast a property needs to recover.
A tech and services economy. Austin's employment base leans heavily on tech and professional services, so many commercial properties are offices and shared workspaces where employees and clients depend on the space being usable. Restoration planned around how those teams work helps limit time away from the building.
Creeks beside commercial corridors. Waller Creek, Shoal Creek, and Barton Creek run through many Austin neighborhoods, and low-lying sections have a documented history of flash flooding. Businesses near these waterways benefit from a 24/7 crew that can respond as soon as a storm pushes water inside.
Frequently Asked Questions
How long does commercial restoration take?
Timing depends on the size of the property, the type of damage, and the materials affected. Drying and cleanup come first, with moisture readings taken until the structure is confirmed dry, and repairs follow. Your technician explains the scope and expected timeline after the initial assessment.
Can my business stay open during restoration?
Sometimes, depending on the size and location of the damage. Your technician plans the work in phases where possible and explains which areas can stay in use and which need to be closed off for safety or drying.
Does The Steam Team handle the repairs as well as the cleanup?
Yes. The Steam Team takes a loss from emergency response and drying through structural repairs and reconstruction, so one team holds the records, the scope, and the schedule instead of several companies handing it off.
What kinds of commercial properties do you restore?
We restore office buildings, retail stores and shopping centers, hotels and restaurants, schools and universities, medical and healthcare facilities, and warehouses and industrial complexes. The plan is built around the property and how it operates.
Can you document the damage for my insurance claim?
Yes. The Steam Team records conditions, moisture readings, equipment use, and the scope of loss throughout the project to support your claim. Your adjuster decides coverage.
