Water Damage Austin
Contact The Steam Team in North Austin
Our restoration crews come to you, day or night, anywhere across Austin and the surrounding communities we serve. Call our North Austin restoration line at any hour to get a crew dispatched to your property. You're also welcome at our 9901 Burnet Rd office to drop off insurance paperwork, meet with our team about your claim, or tour our restoration facility. Spanish-speaking staff is available.
Service areas: Austin, Rollingwood, West Lake Hills, Sunset Valley, Bee Cave, Lakeway, Round Rock, Cedar Park, Pflugerville, Buda, Manor, and more.
About Our Water Damage Restoration in Austin
When water gets into your Austin home or business, the damage rarely stops where you can see it. Most calls start with one of these:
A burst pipe, failed water heater, or appliance supply line soaking subfloors and wall cavities within hours
Flash flooding after a heavy Central Texas storm pushing water into slabs, lower floors, and crawl spaces, which calls for flood restoration
Hidden moisture behind drywall and under flooring that turns into mold in Austin's humid summers
An insurance claim to document and manage while your property is still wet
Water damage restoration is the process of removing water from a building, drying the structure back to normal moisture levels, and returning damaged areas to their pre-loss condition. It covers emergency water extraction, moisture mapping, Structural Drying, dehumidification, cleaning, antimicrobial treatment, and repair. Done properly, it stops a single leak from becoming a mold problem or a structural repair.
Get your property dry and safe again without coordinating a string of separate contractors. The Steam Team's IICRC-certified technicians take your property from wet to ready for repair in four stages:
Emergency response and inspection. A crew arrives at any hour of the day and uses moisture meters and hygrometers to map how far the water has traveled.
Water extraction. High-powered pumps remove standing water as part of our water extraction service, before it spreads further into walls and flooring.
Structural Drying and dehumidification. Commercial-grade dehumidifiers and airflow systems pull trapped moisture out of walls, flooring, and framing.
Cleaning, sanitizing, and monitoring. Affected areas receive antimicrobial treatment, and moisture readings are documented until the structure is confirmed dry, so you and your adjuster can follow progress.
What You Get With Every Water Damage Job
24/7 emergency response, every day of the year
IICRC Certified Firm (Registration #70666), certified in Water Damage Restoration and Applied Structural Drying
Antimicrobial treatment, backed by a Texas-licensed mold remediation contractor, if mold is found
Contents Pack-Out and Storage, with belongings kept climate-controlled while your property dries
Claim documentation for insurers, including State Farm, Allstate, USAA, Farmers, and Liberty Mutual
Locally owned and serving Austin since 1983
What Does Water Damage Restoration Include?
Water damage restoration includes emergency water extraction, moisture mapping to locate hidden water, Structural Drying with commercial dehumidifiers and air movers, cleaning and antimicrobial treatment of affected materials, and repair of damaged drywall, flooring, and framing. In Austin, The Steam Team handles each stage under one process, from the first call through reconstruction, so you deal with a single point of contact.
How Quickly Should Water Damage Be Addressed?
Water damage should be addressed immediately. Water spreads into drywall, insulation, and subfloors within hours, and the EPA notes mold can begin growing on damp materials within 24 to 48 hours. Calling a 24/7 restoration crew as soon as you find the leak limits how much material has to be removed and keeps repair costs down.
Does Insurance Cover Water Damage Restoration in Austin?
Many Texas homeowner and commercial policies cover sudden, accidental water damage such as a burst pipe, while gradual leaks and flood damage are often excluded or need separate flood coverage. Your adjuster decides coverage. The Steam Team documents moisture readings, equipment use, and the scope of loss to support your claim with carriers such as State Farm, Allstate, and USAA.
Water Damage in Austin: What Property Owners Should Watch For
After decades of restoration work across Austin, these are the signs and missteps our technicians see most often.
When to Call a Water Damage Professional
Standing water that won't drain away. Our crews extract it with high-powered pumps before it wicks further into walls and flooring.
Soft, stained, or bulging drywall or ceilings. This usually means water is trapped inside the cavity, which we locate with moisture mapping rather than guesswork.
Cupping or lifting wood and laminate floors. We check the subfloor beneath, because that's where moisture tends to sit longest.
A musty smell after a leak has been fixed. Our technicians treat this as a warning that hidden moisture or early mold growth is present.
Any water from a sewage backup or floodwater. We handle this as contaminated water, using protective protocols and antimicrobial treatment.
Common Mistakes to Avoid
Waiting to see if it dries on its own. Surfaces can feel dry while framing and insulation stay wet, so we confirm dryness with meter readings, not touch.
Using household fans alone. They move surface air but can't pull moisture out of materials; we set commercial dehumidifiers and air movers sized to the space.
Throwing out damaged items before documenting them. We inventory affected contents first, because your insurer will want that record.
Painting over water stains. Our team finds and dries the source first, since a stain that reappears means the moisture is still there.
What Our Clients Say
“They did an excellent job with the restoration services after a water leak in my home.”
- Lisa Langley
“Andrew at the Steam Team was responsive, knowledgeable, and helpful in a difficult situation we were facing with some mold and water intrusion from a neighboring tenant.”
- Mark Mason
“I no longer have any water damage issues. I’m very happy with the results, and would definitely recommend them!”
- Jeannette Brown
Other Services in Austin
Water damage often comes with other problems. Here's how the rest of our restoration services can help.
Fire Damage Restoration
Recover from fire, smoke, and soot damage, including the water left behind after firefighting, with insurance claims coordination throughout.
Fire Damage Restoration in Austin →
Mold Remediation
Remove mold safely with containment, HEPA filtration, and antimicrobial treatment, and fix the moisture source so it doesn't return.
Mold Remediation in Austin →
Emergency Response
Get a crew on site any hour to stabilize your property after a flood, fire, or large loss before damage spreads.
Emergency Response in Austin →
Contents Pack-Out and Storage
Protect furniture and belongings with careful inventory, packing, and climate-controlled storage while your property is restored.
Contents Pack-Out and Storage in Austin →
Structural Drying
Dry walls, flooring, and framing thoroughly with commercial-grade dehumidification and airflow systems that reach hidden moisture.
Structural Drying in Austin →
Awards & Certifications
The Steam Team holds the following restoration certifications, licenses, and industry recognition.
Certifications and licenses
IICRC Certified Firm, Registration #70666 — Water Damage Restoration (WRT), Applied Structural Drying (ASD), Fire & Smoke Restoration (FSRT), Applied Microbial Remediation (AMRT), Odor Control (OCT)
Texas Mold Remediation Contractor License (TDLR), #RCO1264
EPA Lead-Safe Certified Firm, License NAT-56770-4
OSHA HAZWOPER Safety Certification
DKI — 10 Year Distinguished Member
Awards
Golden Hammer Award — Water Damage Restoration (2011, 2012, 2020, 2021, 2023, 2024)
Austin American-Statesman "Best of the Best" — Water Damage Restoration Services (2018–2025)
Westlake Business of the Year (2026)
Ratings and memberships
BBB A+ Rating, BBB Accredited Business
Restoration Industry Association (RIA) Member
Building Owners and Managers Association (BOMA) Member
International Facility Management Association (IFMA) Member
What Makes Austin Different for Water Damage Restoration
Austin's mix of older housing, sudden storms, and creek-side neighborhoods shapes how water damage happens here and how it needs to be dried.
Humid summers and high-intensity rain. Central Texas pairs long, humid summers with sudden, heavy rainfall that regional climatologists link to flash-flood risk. Any water that gets inside needs fast extraction and thorough Structural Drying, because the humidity gives mold an easy start on materials left damp.
Creeks running through residential streets. Waller Creek, Shoal Creek, and Barton Creek wind through many Austin neighborhoods, and low-lying sections have a documented history of flash flooding. Homes and businesses near these waterways benefit from having a 24/7 restoration crew ready when a storm pushes water indoors.
Frequently Asked Questions
How long does water damage restoration take?
Timing depends on how much water got in, how long it sat, and which materials were affected. Drying typically takes several days, with moisture readings taken until walls, floors, and framing reach normal levels. Repairs begin once the structure is confirmed dry, so the full timeline grows with the extent of reconstruction needed.
Can mold grow after water damage?
Yes. Mold can start growing on damp drywall, carpet pad, and wood within a day or two, especially in Austin's humidity. Fast water extraction, Structural Drying, and antimicrobial treatment reduce that risk. If mold is already present, The Steam Team holds a Texas mold remediation contractor license to remove it safely.
Do I need to be home during water damage restoration?
No, you don't need to be on site for the work to go ahead. The crew needs access to the property and a working power supply to run dehumidifiers and air movers. Many property owners and managers arrange access and receive updates by phone while drying is underway.
What happens to my furniture and belongings?
Belongings in the affected area are moved, protected, or packed out so that drying and repairs can proceed. With Contents Pack-Out and Storage, items are inventoried, packed, and kept in climate-controlled storage until your property is ready. The inventory also supports your insurance claim for anything damaged.
Can you clean up water from a sewage backup?
Yes. Sewage backups contain contaminated water that needs protective equipment, safe removal, and sanitization rather than standard drying alone. The Steam Team holds OSHA HAZWOPER safety certification, and its technicians apply antimicrobial treatment to affected areas before Structural Drying and repairs begin.
