Do they have good references?
The Steam Team is referred exclusively by the most seasoned Carpet Retailers, Interior Designers and Real Estate Agents. Our company is one of the most respected professional carpet cleaning firms in the country.
What kind of experience do they have?
The Steam Team has been caring for fine carpets, rugs and upholstery since 1983. Our staff is familiar with all types of carpet and fabric types. We frequently care for the finest carpets, rugs and upholstery pieces known. Whether you have a natural or synthetic piece and regardless of the soiling conditions, you will receive a level of expertise that is second to none.
Are they well educated in their field?
The Steam Team is certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification), the world's most recognized certification organization for carpet and upholstery cleaners. We hold a Master Cleaner designation which is the highest designation possible for professional carpet cleaners. We attend educational courses and study our trade journals.. Leading carpet manufacturers recommend only firms certified by the IICRC.
Which system do they use?
The Steam Team uses only the most advanced systems on the market today. We insist on the best equipment and products. The procedures we use do not leave excess moisture in the carpet or leave a sticky residue behind. You can expect maximum soil and spot removal. Anything that is not a permanent stain can be removed with our cutting edge procedures. We travel all over the country to find the most effective products. It is routine for our firm to remove spots that others are not able to remove. The Steam Team is also committed to first class customer care. Our courteous, uniformed technicians will arrive in clean, lettered company trucks. You will then receive the most outstanding service experience ever!
Do they guarantee their work?
Far too often service companies are not willing to stand behind their work. Our guarantee to you is that if you are not completely thrilled with the cleaning experience you receive from us, we will rush back to your location at no charge and no obligation to make things right. If you are still unimpressed, we will offer you a 100% refund.